Most Swaaadle solar lighting products come with a standard warranty as mentioned in the product document or quotation. Warranty coverage depends on product type, model and project terms.

After submitting a service request, you will receive a service reference number. Our support team will use this reference to update you on inspection, technician assignment and resolution status.

Yes. On-site installation support is available for eligible projects, depending on location, product type and project scope.

Please check whether the product is receiving proper sunlight, whether the panel is clean and whether the battery or controller indicator is active. If the issue continues, raise a service request with photos and product details.

Yes. Spare parts may be available depending on the product model, warranty status and stock availability. Please contact support with your product model and serial number.